General Terms and Conditions

Shipping Policy

1. Usually we ship our products in 2 business days after receiving cleared payment.

2. Unfortunately we do NOT dispatch orders during Sundays and national holidays, but we do prepare and process your order(s) accordingly, so they be processed in the first working hours of the following day.

International Shipping Policies :

1. We DO ship internationally.

2. Although the international orders require around two weeks, there are also exceptions and sometimes they may take up to 20 business days to reach you, so please be patient since we are doing our best to send all your orders in a timely manner.

3. If you do have any concerns, please do not hesitate to contact us!

Order(s) Processing

CREWSHOP.CO.UK - The British Aviation Store is online and open 24/7 365 days/year.

Most orders take up to 1 business day to process.

All orders received till 10:00 AM on Saturday, Greenwich Mean Time (GMT) will be shipped the same day.

All orders received after 10:00 AM on Saturday, Greenwich Mean Time (GMT) and on Sunday will begin processing the following Monday.

Payment Methods

1. We accept all major credit and debit cards via PayPal.

2. All payments are secured by 256-bit AES encryption. While check out you will see the green lock on the upper left side of the address bar of your browser. This green lock on the browser bar in the upper left corner assure you that all your payment details are secured tightly.

3. All payments and the whole website are also secured with McAfee Secure® scanning everyday.

Returns & Refunds

1. We allow returns of all our products within 14 days after receiving the order.

2. Buyer pays return shipping costs

3. Buyer pays return shipping costs in the event of product has been used and/or has been in condition other than new, unused and/or opened.

4. Partial refunds are allowed upon agreement between and the buyer, if there is a problem with the item(s) purchased.